Returns & Exchanges

At QIDI Tech, we stand behind the quality of our 3D printers and offer a 30-day return policy to ensure you are fully satisfied with your high-precision hardware. If your device is defective or does not meet your expectations, our dedicated technical support team is here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate a Return Request

  Contact our customer support team within 30 days of delivery with your order number and a detailed explanation of the issue.

• 2.
  Technical Assessment

  Our engineers will review your request and may provide troubleshooting steps or request photos/videos to determine if the unit requires a replacement or a return.

• 3.
  Secure Packaging

  Once approved, pack the printer in its original factory packaging including all accessories, manuals, and protective foam to prevent transit damage.

• 4.
  Refund Processing

  After our warehouse inspects the returned item, we will process your refund to the original payment method within 7-10 business days.