Frequently Asked Questions
Everything you need to know about your QIDI Tech 3D printing experience.
What is the typical shipping timeframe for 3D printers?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and proximity to our local warehouses in the US, EU, or UK.
Does QIDI Tech offer technical support for hardware issues?
Yes, we provide life-time professional technical support. If you encounter any hardware issues, our after-sales team will respond within 24 hours to help troubleshoot or provide replacement parts.
What is your return policy for unused products?
We offer a 30-day return policy for unopened and unused products. If the machine has been used but is defective, we provide repair services or replacement parts under our standard warranty.
Are QIDI Tech printers compatible with third-party filaments?
Yes, our printers are designed with an open-source filament system, allowing you to use high-quality third-party filaments including PLA, ABS, TPU, and Nylon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Affirm in supported regions.
How do I update the firmware on my 3D printer?
Firmware updates can be downloaded from our official website's 'Support' section. You can install them via USB drive or through the printer's built-in Wi-Fi interface depending on your specific model.